Refunds and Return Policy

Last update date : January 14, 2025

At Craft Store Royal, we strive to provide you with the best shopping experience possible. If for any reason you are not satisfied with your purchase, we are here to help. Please read our Refunds and Return Policy carefully to understand your rights and the process for returning or exchanging items.

1. Return Eligibility

We accept returns for most products within 30 days from the date of delivery. To be eligible for a return:

  • The item must be in its original condition: unused, unworn, and with all original tags, packaging, and accessories.
  • Time limit: Returns must be initiated within 30 days from the delivery date.
  • Non-returnable items: Certain items, such as personalized products, clearance items, or products marked as “Final Sale” on the product page, are not eligible for return. These items will be clearly indicated at the time of purchase.

2. Return Process

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at support@craftstoreroyal.com or by phone at +1 (800) 596-5978. Include your order number and the item(s) you wish to return.
  2. Return Authorization: We will send you a Return Authorization Number and further instructions on how to return the item.
  3. Package the Item: Carefully repackage the item in its original packaging, ensuring that all tags, accessories, and documentation are included. Please write the Return Authorization Number clearly on the outside of the return package.
  4. Return Shipping: You will be responsible for the cost of return shipping, unless the item was defective or we made an error in the order. We recommend using a trackable shipping service to ensure the safe return of your item.
  5. Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If approved, we will process your refund or exchange within 5-7 business days.

3. Refunds

  • Refund Method: Refunds will be issued to the original payment method. Please note that it may take up to 7-10 business days for the refund to reflect in your account depending on your payment provider.
  • Shipping Fees: Shipping fees are non-refundable. If you received free shipping, the original shipping cost will be deducted from your refund amount.
  • Partial Refunds: If the item is returned in a condition that does not meet the return criteria (e.g., missing parts, damaged, or used), a partial refund may be issued based on the condition of the item.

4. Exchanges

We offer exchanges for defective or damaged items. If you would like to exchange an item for a different size, color, or style, please contact our customer service team for assistance. Exchange requests must be made within 30 days of the original purchase.

To exchange an item:

  • Follow the return process outlined above.
  • Upon receipt and inspection of the returned item, we will send you the replacement product.
  • Any price difference will be charged or refunded based on the value of the exchanged product.

5. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement, exchange, or full refund, depending on the situation. In this case, we will cover the return shipping costs.

  • How to Report: Please send an email to support@craftstoreroyal.com with photos of the damage or defect, your order number, and a description of the issue. Our team will review your case and respond with the next steps.
  • Timeframe for Reporting: Claims for defective or damaged items must be made within 7 days from the date of delivery.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account: It may take some time before the refund is officially posted.
  • Contact your credit card company or bank: There may be processing delays that are out of our control.
  • Reach out to us: If you’ve done all of the above and still have not received your refund, please contact us at support@craftstoreroyal.com for assistance.

7. Non-Returnable and Final Sale Items

The following items are not eligible for return:

  • Personalized or custom items
  • Final Sale items: Any items marked as “Final Sale” at checkout are not eligible for return or exchange.
  • Gift cards
  • Opened or used products: Products that have been opened, used, or altered in any way cannot be returned unless they are defective.

8. Contact Us

If you have any questions about our Refunds and Return Policy or need further assistance, please don’t hesitate to contact us: