Sale Policy

Last update date : January 14, 2025

At Craft Store Royal, we aim to provide you with high-quality products at competitive prices. Our Sale Policy outlines the terms and conditions for any sales, promotions, or discounts that may be offered on our website. Please read this policy carefully to ensure you understand the rules regarding sales and promotional events.

1. Eligibility for Sales and Promotions

To be eligible for a sale or promotion, customers must:

  • Have an active account: While you can browse our website and place orders as a guest, some promotions may require an account.
  • Meet the specific conditions: Some sales or promotions may require customers to meet minimum order requirements or specific product criteria to qualify for the discount. This information will be clearly stated in the promotional offer.

2. Types of Sales and Promotions

We offer various types of sales and promotions, including but not limited to:

a. Seasonal Sales:

Seasonal promotions or sales events (such as Black Friday, Holiday Sales, etc.) may include discounts on selected products or store-wide sales. These promotions will be announced in advance on our website or via our newsletter.

b. Discount Codes:

Occasionally, we may offer discount codes that can be applied at checkout. Discount codes may be for a fixed amount (e.g., $10 off), a percentage (e.g., 20% off), or other offers such as free shipping. Please note:

  • Discount codes must be applied during checkout before the payment process is completed.
  • Discount codes cannot be combined with other offers unless explicitly stated.
  • Certain discount codes may have an expiration date or a limited usage period.

c. Flash Sales:

Flash sales are limited-time offers that may last for a few hours or days. These sales often feature products at significant discounts and are available only for a limited quantity or timeframe.

d. Clearance Sales:

We may offer discounted prices on clearance items, which are products that are being discontinued or have limited stock. These items are typically marked as “Clearance” or “Sale” and are offered at lower prices while supplies last.

3. Sale Pricing

  • Sale Price vs. Regular Price: When a product is part of a sale or promotion, the sale price will be clearly displayed next to the regular price on the product page. The regular price reflects the price the item was sold for before the promotion, and the sale price reflects the reduced price during the sale.
  • Price Adjustments: If the price of an item you purchased drops during a sale after you have completed your order, we are unable to offer retroactive discounts or price adjustments. Promotions and discounts apply only at the time of purchase.

4. Exclusions and Limitations

Some items and categories may be excluded from sales and promotions. Common exclusions include:

  • Gift cards
  • Personalized or custom items
  • Products marked as “Final Sale”
  • Certain limited edition or high-demand items
  • Shipping fees (unless otherwise stated, promotions do not apply to shipping costs)
  • Clearance or sale items may not be eligible for further discounts

5. Sale Duration and Availability

  • Limited Time Offers: Sales and promotions may be available only for a specific time period. The duration of the sale will be specified in the offer details.
  • Availability of Sale Items: While we make every effort to ensure that sale items remain in stock, sales are subject to product availability. In the event that an item sells out during a sale, we may offer similar alternatives or notify you that the item is no longer available.

6. Return and Refund Policy During Sales

  • Sale Items: Items purchased during a sale or promotion are subject to our Return and Refund Policy. Please note that certain sale items, such as clearance items, may be marked as non-returnable or final sale.
  • Refunds: If you return a sale item, your refund will be processed based on the price you paid for the item during the promotion (i.e., the sale price, not the regular price).

7. How to Apply a Discount Code

To apply a discount code during checkout:

  1. Add the items you wish to purchase to your cart.
  2. Go to the checkout page.
  3. In the “Discount Code” field, enter the code exactly as it appears (note that codes are case-sensitive).
  4. Click Apply to see the discount reflected in your total.

If the code is valid, the discount will be applied automatically to your order. If the code is not working, ensure that:

  • It hasn’t expired.
  • It applies to the items in your cart.
  • You have entered it correctly.

8. Cancellation of Sales

We reserve the right to cancel any sale or promotion at any time for any reason, including but not limited to:

  • Errors in pricing or product details.
  • Technical issues preventing the promotion from being processed correctly.
  • Abuse or misuse of the promotion terms (e.g., excessive use of discount codes).

In the event of a cancellation, we will notify you via email, and you will not be charged for any canceled orders.

9. Communication of Sales and Promotions

We announce our sales and promotions through:

  • Email newsletters: Sign up for our newsletter to receive exclusive offers, sale alerts, and new product announcements.
  • Website: Current sales and promotions will be highlighted on our homepage, product pages, and at checkout.
  • Social Media: Follow us on social media to stay updated on flash sales, discounts, and exclusive deals.

10. Changes to the Sale Policy

We reserve the right to modify or update this Sale Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of this policy will be updated accordingly. We encourage you to review this policy periodically to stay informed about any updates.

By participating in any sale or promotion, you agree to the terms and conditions outlined in this Sale Policy.

11. Contact Us

If you have any questions about our Sale Policy or need assistance with a sale or promotion, please feel free to contact us: